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2020 National Client Conference Event Banner

The submission deadline is 11:59 p.m. ET, Friday, February 28, 2020

Submit your 2020 Proposal

Questions? Organizer: Press Ganey Events -

All submitters must create an account in our proposal tool to process a submission. You are required to complete several tasks in order to submit a proposal for consideration, this includes session title, description, presenter names, learning objectives and more. Your information is saved as you work to allow you to return to the site to add details and complete your submission. Prior to beginning your submission, please download and review the Submission Guidelines and Submission Worksheet linked below.

    Submission Guidelines
    Submission Worksheet
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If your organization has successfully implemented an innovative strategy, practical improvement initiative, or collaborative approach to transform safety, quality, workforce engagement or experience of care, we invite you to share your story and submit a proposal to speak at the 2020 Press Ganey National Client Conference, to be held Nov. 16-18 in Orlando.

Each year, more than 3,000 health care professionals gather at this industry-leading event seeking proven strategies to transform care. Our attendees are pursuing proven approaches, tactics and best practices that lead to improvements in and transformation across safety, quality, experience, and caregiver engagement. Each session shares fresh ideas and real-life examples of successful programs that leaders and caregivers can implement at their own organizations.

If your proposal is selected, you will be invited to present a breakout session. Selected proposals will also be considered for a Press Ganey Success Story Award®.

We are seeking stories in and across the following areas:

Patient Experience & Consumerism

  • Innovative Patient Experience Approaches
  • Patient Experience Improvement Best Practices
  • Nurturing a Culture of Patient-Centered Care
  • Medical Practice Strategies
  • Digital Strategies to Increase Engagement and Brand Loyalty
  • Prioritizing Patient Experience Focus and Alignment through Mergers & Acquisitions

Safety & High Reliability

  • Using High Reliability Principles to Build a Safety-Focused Culture
  • Implementing Patient Safety Best Practices (huddles, safety coaches, just culture, rounding, etc.)
  • Implementing Workforce Safety Best Practices
  • Applying HPI Methodologies (SEC® taxonomy, SSER® measures, Cause Analysis)
  • Maximizing Learning through a Patient Safety Organization (PSO)
  • Reporting and Analyzing Safety Events Beyond Inpatient Settings

Nursing Leadership for Clinical Excellence

  • NDNQI® Data Strategies
  • LEAN Process Improvement
  • Journey to Magnet
  • Developing Nurse Manager Talent
  • Addressing Nurse Burnout and Turnover
  • Nursing Leadership in the Patient Experience

Physician Leadership for Clinical Excellence

  • Engaging Physicians in PX and Performance Improvement
  • Addressing Physician Burnout
  • Physician Leadership in the Patient Experience

Caregiver Engagement & Workforce Culture

  • Developing and Retaining a High-Performing Workforce
  • Building Resilience and Mitigating Burnout
  • Building Cultural Alignment during Mergers & Acquisitions
  • Innovative Approaches to Use Caregiver Feedback to Drive Action
  • Improving Key HR Metrics (Turnover Reduction, Continuous Listening, Competency Modeling, Talent Assessments)

Breaking Down Barriers with Cross-Department Approaches

  • Connecting Engagement to Experience, Quality and Safety Initiatives
  • Connecting Nursing Driven Quality Improvements to Experience, Engagement and Safety Initiatives
  • Connecting Patient Experience with Safety, Quality and Engagement Initiatives
  • Connecting Safety with Patient Experience, Engagement and Quality Initiatives
  • Developing High Reliability across the Organization